Hot shots! Djokovic’s soft, soft hands

Soft hands. It’s a term often bandied around in commercials for moisturiser, and occasionally used on the tennis court. What does it mean in the latter scenario? Novak Djokovic offered a perfect explanation of the meaning of soft hands during this encounter with Feliciano Lopez in the Madrid Open quarterfinals.

Meanwhile, Kei Nishikori somehow won this point:

Svetlana Kuznetsova hit a winner:

And this? Is this skill or luck?